Fuel and Energy

HOMEHEAT HELPLINE

WWW.homeheathelpline.org.uk

We can advise you on benefits, grants for free home insulation, reduced tariffs and special payment options your energy supplier provides to help those struggling with their fuel bills. Our experts are always happy to help. To chat to one of our specially trained advisors call us for FREE on 0800 33 66 99. You can call yourself, on behalf of a relative, friend, patient, client or neighbour that you’re worried about. Nobody need go cold. So, please call us. The Home Heat Helpline is open 9am-8pm Monday to Friday and 10am-2pm on Saturdays — and it won’t cost you penny to ring, it’s free.

Comparative prices of gas and electricity from the major suppliers are obtainable from obtainable from Ofgem. The site is updated every two months. Generally it is cheaper to pay by direct debit. www.energywatch.org. provides free impartial information and advice to energy consumers having difficulty in resolving complaints directly with their energy supply companies. Helpline 8am - 8pm, Visits in person 9am - 5pm. Tel: 08459 060708
To save doing the calculations, several sites will give you your 'best buy'. You should have your bills for the last year to hand. Calculate your total payments for gas and electricity. www.uswitch.com or www.unravelit.com
Some suppliers are not shown on the Ofgem site. These include Age Concern, freephone 0800 363 363, Powergen Energy Services better value gas and electricity. Plus a package of services, SAGA, freephone 08000 70 80 88, TXU Staywarm, a fixed-rate gas and electricity scheme for pensioners, freephone 0800 1 684 694.

If you are of pensionable age, apply to join your supplier's Priority Service Register. This provides services such as a password scheme for meter reading, a free annual safety check and special controls.
If you have problems with your gas or electricity supplier, contact Energywatch, Artillery House, Artillery Row, London SW1P 1RT. Tel 0845 9060 708, e-mail enquiry@energywatch.org.uk www.energywatch.org.uk
The government has an energy efficiency scheme. For improving the energy efficiency of your house, and a benefits check (have your financial details to hand), contact freephone 0800 952 0600. The Home Energy Efficiency Scheme grants helpline is freephone 0800 952 1555. The Warm Front Grants Line may also be helpful: freephone 0800 952 1555
Energy Efficiency Advice Centre 0800 512 012.