Terms And Conditions

This website is operated by Age Concern Southend on Sea CIO.

Registered Charity Number: 1160916

Privacy Policy 2018

Age Concern Southend on Sea CIO are committed to respecting and protecting your privacy in line with GDPR (General Data Protection Regulations). This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you are agreeing this policy.

Personal Information

If you choose to provide us with any information by which you can be identified such as name, address etc, you can be assured that it will only be used to support your relationship with Age Concern Southend on Sea CIO.

Our Promise

  • We never sell your details to any third parties
  • You can choose how you are contacted (we will never contact you if you ask us not to)
  • You can choose the information you receive
  • Every year we will check with you that your details and how we are contacting you are correct

Updating your Personal Information

You can update your personal information and how we contact you by emailing us at enquiry@acsos.co.uk or by calling the office on 01702 345373.

Financial Information

Any financial information (such as credit or debit card details) collected via our website through secure payment providers such as PayPal or Stripe (for example, to make a donation, sign up to an event or make a regular gift) is not passed on to the charity. We do not retain your financial details on our database.



A cookie is a text file containing small amounts of information which a server downloads to your PC/mobile when you visit a website. The server then sends a cookie back to the originating website each time you visit it.

There are different types of cookies which are used to remember your preferences, allow you to navigate between pages efficiently and improving your overall experience.

This website uses cookies to help you in your interactions with our site. Most cookies are session cookies, lasting only for the duration of your visit.

Certain cookies will last beyond your session enabling an enhanced user experience i.e. if you have voted in a poll you are prevented from voting multiple times.

The changes in the law, taking effect on 26th May 2012, will mean the users of our website have to be aware some cookies are used on this site. If you do not wish for our cookies to be used for your session, please terminate.

What Information We Collect 

On our website you can make requests and register to receive materials. The types of information collected on these pages may include name, email address, postal address, telephone number and your reason for contacting/supporting Age Concern Southend on Sea CIO.

How We Use Your Information 

Age Concern Southend on Sea CIO use your information to better understand your needs and provide you with information that is relevant to your request. We may also use your information to contact you or to provide you with information we think would be of particular interest, such as upcoming events or how you can get involved with Age Concern Southend if you have given us permission to do so.

We may use your information to:

  • process a donation that you have made;
  • deal with entries into a competition;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals and other fundraising activities.
  • process a grant or job application.


We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid or in cases of safeguarding). We will hold your personal information on our systems for as long as is necessary for the relevant activity and no longer, or as long as is set out in any relevant contract you hold with us. If you would like to confirm our retention time for the data you have given us please call the office on 01702 345373 or email us on enquiry@acsos.co.uk.


Who We Share Your Information With 


We will not sell, rent, or lease your personally identifiable information to others unless we are legally required to do so for example for the auditing of Gift Aid donors by HMRC.

Security of Information 

Age Concern Southend on Sea CIO are committed to ensuring the security of your information. We have put in place appropriate physical and electronic procedures to secure the information we collect on our website.

Web Content

All information published on this website is accurate at the time of publication and all sections are regularly reviewed.

Age Concern Southend on Sea CIO endeavour to ensure the content of this website is accurate and up-to-date but does not accept liability for error or omission.

Information may be changed or updated without notice.

Whilst every effort is made to maintain the relevance of links, Age Concern Southend are not responsible for the content of external websites and any such links should not be taken as an endorsement of any kind.


The Age Concern Southend on Sea CIO name, logos, straplines are trademarks of Age Concern Southend on Sea CIO.

If you wish to use our logo for any purpose, please call 01702 345373 or email enquiry@acsos.co.uk for written authorisation.