We are hiring!

Due to changes in circumstances we are now looking for a new, enthusiastic person to take on the role of CEO at Age Concern Southend. Please find the job description and details of how to apply below.


How to apply:

If you would like to apply for this role, please send your CV with a covering letter to:

Mike Nicholson, Chair of Trustees, Age Concern Southend on Sea, 134 Hamlet Court Road, Westcliff, Essex SS0 7LN Email:  m.en@hotmail.co.uk

Applications for this role close at 5pm – August 7th


Job Description

Title: Chief Executive Officer

Salary: £32,000 – £35,000 (depending on experience)

Hours: 37.5 hours per week

Responsible to: the board of trustees as a whole, but usually line managed by the chair of trustees on behalf of the board.

Organisation Profile

Age Concern Southend-on-Sea (“ACSOS”) is a small, local independent charity formed in 1974. It is not connected with any other organisation su​ch as Age UK. Prior to the coronavirus pandemic, we provided face-to-face befriending to 135 older people in their own homes and visited 8 local care homes and provided telephone befriending to a further 150 older people. We provide a twice-yearly services directory and newsletter, bespoke information and signposting for individuals, a handyman service, wheelchair hire and hearing aid battery exchange. We also encourage healthy activity through Club 50+. This offers tutor-led keep fit, yoga, tai chi, pilates, line dancing and other active classes, as well as art and computer classes, snooker, short mat bowls, bridge, whist and table tennis. In July 2018 we took on a 20 year lease of an ex-department store in Westcliff and, to date, have spent over £300,000 converting it into a “one-stop” community hub (“The Haven”) which, in addition to housing Club 50+, houses offices for other charities that support older people, NHS and social services drop-in centres, a meeting room, a day care centre, cafe, hairdresser and foot care clinic. Unfortunately, as a result of the coronavirus pandemic The Haven is currently closed.

Key responsibilities

  1. To provide leadership to the charity and to be responsible for the management and administration of the charity within the strategic, policy and accountability frameworks laid down by the board of trustees
  2. Together with the chair, to enable the board of trustees to fulfil its duties and responsibilities for the proper governance of the charity and to ensure that the board receives timely advice and appropriate information on all relevant matters


Duties and tasks to fulfil the key responsibilities

  1. To provide leadership to the charity and to be responsible for the management and administration of the charity within the strategic and accountability frameworks laid down by the board of trustees.
    1. Leadership
  • To lead, inspire and motivate staff and volunteers
  • To assist the board in agreeing the values, ethos, vision and mission of the charity
  • To lead the review and development of a medium- to long-term strategy for the charity within its objects, vision, and mission, and to obtain the approval of the board
  • To develop the work of the charity in order to achieve the agreed strategic plan and its objects, vision and mission and thus to ensure that the charity is focused on achieving the strategic priorities
  • To ensure that the charity’s values, ethos and policies are relevant, fair and consistently implemented
  • To develop an organisation that is constantly seeking ways to learn and to improve its performance
  • To develop and maintain an environment that attracts and retains the best staff and volunteers
    1. Management
  • To be accountable to the board for the proper and effective management of the charity
  • To run the charity efficiently and effectively by ensuring that the charity has an appropriate structure and systems in place to fulfil its strategic objectives and to carry out its work
  • To manage and supervise staff, hold regular team meetings and carry out 1-2-1 staff appraisals at least semi-annually
  • To ensure that the charity has sufficient volunteers and that volunteers receive appropriate training and feel valued
  • To ensure that all management policies and decisions support the agreed vision, mission, values, philosophy and strategic priorities of the charity
  • To ensure that business, operational and annual plans to underpin the strategic plan are developed, agreed and implemented
  • To identify appropriate methods for monitoring the performance of the charity and our impact on older people and to report back to the trustees on the performance of the charity against its strategy, its business, operational and annual plans, and against the annual budget as approved by the board
  • To ensure that all services provided by the charity are monitored and reviewed on a regular basis looking at quality of service, user involvement and satisfaction, best use of resources and overall effectiveness
  • To increase diversity amongst the users of the charity’s services and facilities
  • To ensure that the recruitment, management, training and development of staff reflect good employment practice and are directed towards achieving the charity’s objectives
  • To ensure that the charity is aware of best practice and that it constantly works to achieve this within the constraints laid down by the trustees and resources available
    1. Finance and risk
  • To be responsible overall for the financial health of the charity including developing, overseeing and monitoring an effective programme of income generation
  • To ensure that the charity has sufficient financial resources to deliver its business plan and identify new income streams so that it can continue to provide the services needed by the older people of Southend and surrounding areas both now and in the future
  • To ensure that the charity has sufficient reserves and unrestricted income so that it has a solid financial framework to meet future needs
  • To be responsible for applications for grants from statutory and charitable bodies and ensuring that all necessary reports are provided to funders as and when required
  • To ensure that the major risks to which the charity is exposed as identified in its risk register are reviewed regularly by the board and the management team, that systems have been established to mitigate these risks, and that a risk analysis is automatically carried out when taking on new work or proposing new work to the board
  • To ensure that all risk assessments that are required to comply with regulatory guidelines (including, if appropriate, COVID-19 risk assessments) are undertaken as necessary and at least semi-annually
  • To ensure that there are effective mechanisms to ensure the robustness of external and internal controls (financial and non-financial)
    1. External and internal relations
  • To foster good communications throughout the charity and externally
  • To promote the work of the charity and ensure that it maintains a high profile
  • To be responsible for the charity’s marketing and the creation of all marketing and branding materials in partnership with the marketing and fundraising assistant
  • To manage the charity’s website and social media channels, write blogs and ensure that SEO standards are maintained
  • To develop, as appropriate, the charity’s public profile and foster strong relationships with statutory, voluntary and private bodies, and other external stakeholders
  • To act as the charity’s representative on the frailty, bereavement and dementia steering groups, mental health partnership forum, Southend Police independent advisory group, carers’ response team, Southend Borough Council multi-disciplinary team meetings and 2050 locality planning groups and SAVS CEO network
  • To represent the charity and act as its spokesperson at public functions, public meetings and to the press/media and provide talks to local groups
  • To maintain and develop relationships with local and national media sources
  • To liaise with existing major donors and corporate partners and develop new relationships
  • To attend networking events and use such events to build new relationships, to “sell” space at the charity’s community hub (“The Haven”) and encourage volunteering/corporate partnerships
  • To set up mechanisms for listening to the views of current and future beneficiaries on the performance of the charity, as well as on areas for future development
  • To scan the external environment for changes that may affect the charity, to advise the trustees proactively and to take necessary action
    1. Legal and regulatory compliance
  • To ensure that the charity fulfils all its legal, statutory and regulatory responsibilities and complies with Charity Commission requirements
  • To ensure that all requisite policies and procedures are in place and are regularly updated
  • To ensure compliance with all health and safety and other statutory regulations
  • To take lead responsibility for ensuring that the charity complies with safeguarding and GDPR regulations


  1. Together with the chair, to enable the board of trustees to fulfil its duties and responsibilities for the proper governance of the charity and to ensure that the board receives timely advice and appropriate information on all relevant matters.
    1. Strategy and planning
  • In partnership with the chair, to ensure that the trustees set the values, ethos, vision, mission, strategic objectives and strategic priorities for the charity
    1. Ensuring high-quality governance
  • Draw the board’s attention to matters that it should consider and decide
  • To ensure that the board receives all necessary advice, guidance and information on matters relating to current performance, the short- and long-term future of the charity, regulatory and legal compliance, and other appropriate issues; and making sure that such advice, guidance and information are timely, honest, balanced and relevant
  • To ensure that the staff and volunteers understand and support the governance role of the board and that there is a positive and constructive working relationship between the board and the management team
  • To ensure with the chair that the board of trustees reviews regularly the charity’s governing instruments and governance structure, and to assist with the board’s assessment of its own performance
  • In partnership with the chair, to ensure that the board’s delegated authority is recorded in writing and understood fully by staff and volunteers, and that all agreed reporting procedures are followed
  • To work closely with the board to ensure that the board has on it the skills it requires to govern the charity well, and that the board has access to relevant external professional advice and expertise
  • To assist the chair in ensuring that there is a systematic, open and fair procedure for the recruitment or co-option of trustees, future chairs of the board and future chief executives
  • To work with the chair to ensure that all members of the board receive appropriate induction, advice, information and training (both individual and collective), thus getting the best thinking and involvement of each member of the board
    1. Board meetings
  • To ensure that the board is given the information it needs to perform its duties
  • In partnership with the chair, to develop an annual programme of board meetings
  • To act as secretary to the Board and issue concise and accurate Minutes of board meetings in a timely manner
  • In partnership with the chair, to ensure that the right and appropriate items reach board agendas and that high-quality papers support each item on the agenda
  • To assist the chair in ensuring that the board focuses on its governance role by making sure that the board agenda and papers do not draw the board away from governance and into unnecessary detail and management issues
  • To report regularly to the board of trustees on the performance of the charity, progress towards the strategic priorities and the achievement of board policies
  • To submit high-level policy proposals for the approval of the board or assist the board in the development of these policies, and to be responsible for the efficient and effective achievement of these policies
  • To implement board decisions
    1. Relationships with the chair of trustees
  • To have regular one-to-one meetings with the chair at which the chair and chief executive can talk openly, discuss progress and problems, agree expectations of each other, plan the board’s annual programme together and prepare together for meetings



Person Specification

At least three years’ experience in a leadership role Essential
Degree or equivalent qualification Desirable
Experience of working in the charity sector Desirable
Experience of leading the development and implementation of a strategic plan including delivery against challenging organisational targets Essential
Good leadership skills and the ability to enthuse, motivate and develop a small team to continue to deliver results Essential
Experience of managing resources in a similar size and type of organisation Desirable
Experience of growing income from a variety of sources and of developing new business Desirable
Proven track record of successful fund-raising from major donors/charitable trusts in a challenging financial environment Desirable
Excellent verbal and written communications, ability to credibly represent the organisation at senior level Essential
Ability to draft clear and “winning” grant applications to statutory and charitable bodies Desirable
Excellent interpersonal skills and experience of successful networking and developing relationships with stakeholders Essential
Experience of developing effective partnerships Essential
Proven track record of collaborative working across sectors and ability to achieve an acceptable consensus Essential
Experience of working in partnership with a board of trustees Desirable
Ability to demonstrate continuing personal development Desirable
Experience of work with local and national media to enhance profile Desirable
Experience of contract negotiation and management with funders/ commissioners/franchisees Desirable
Understanding of the governance, legal and regulatory requirements of managing a charity Desirable
Experience of working with and developing volunteers Desirable
Evidence of strong and effective financial management including experience of developing budgets and financial forecasts Essential
Ability to think strategically and creatively and solve problems Essential
Self-motivated and results driven with the ability to prioritise multiple tasks, work under pressure and meet deadlines Essential
Able to demonstrate drive and passion for the work of the organisation Essential
Knowledge of Health and Safety and other regulatory requirements Desirable
Comfortable using current IT and web-based systems Essential
Marketing and PR skills Desirable
Confidential, tactful and diplomatic Essential
Proven ability to delegate appropriately Essential
Knowledge of the health and social care, statutory and voluntary sectors Desirable
Familiarity with project management Desirable